41% of Patients say that “patient experience” is the most important factor when choosing a hospital.

How can your organization generate results through improved Patient Experience?

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Team of nurses and doctors

What does empathy look like?

Want to reduce patient complaints and increase HCAHPS scores?

“…it’s a good idea as there are a lot of hospitals who struggle with this issue and need an already made program to help change their customer service culture.”

-- William Larsen, Driscoll Children’s Hospital