Consulting Services

Consulting Services

Whether you need to align infrastructure or sustain a culture, Cleveland Clinic Patient Experience Advisory Group has the experience and the expertise to help you meet your goals for patient experience improvement and healthcare customer service training. Let our team guide you on your journey to create an environment of patient-centric, compassionate care.

Our Expertise

Cleveland Clinic, with more than 4,450 beds throughout its integrated health system (including more than 1,440 beds at its main campus alone), employs more than 40,000 caregivers working in operations around the world.

The Clinic is a world leader in designing, developing and executing patient experience strategies and tactics. Our success and approach comes from our ability to help organizations unlock internal talent to deliver real and sustainable cultural development. Designed by healthcare, for healthcare, our approach and model have been validated in other health systems, across global markets.

In addition, Cleveland Clinic’s healthcare customer service training approach and model have proven successful in fields other than healthcare. Specifically, Cleveland Clinic has collaborated with organizations in education, government and hospitality in improving customer and client experience.