Patient Experience Assessment: 90 & BeyondSM
In 2011, Cleveland Clinic introduced “90 in 90” a Patient Experience Assessment program that objectively identified and systematically addressed the current state of patient experience throughout the healthcare system. The program identified strengths and opportunities, generated plans for improvement, provided resources and tools, measured effectiveness of improvement strategies and provided employee recognition to celebrate success. Through use of the assessment process and subsequent targeted best practice implementation, Cleveland Clinic achieved significant increases in patient satisfaction as reported through HCAHPS scores.
To support its commitment to improving the patient experience globally, Cleveland Clinic is proud to now offer its Patient Experience Assessment: 90 and BeyondSM program to all healthcare organizations.