Patients judge healthcare providers not only for their clinical outcomes, but also on the ability to be compassionate while delivering excellent care. Cleveland Clinic executive leadership is committed to enhancing the patient experience and this commitment defines the Cleveland Clinic culture.
To deliver on this commitment, Cleveland Clinic was the first major academic medical center in the U.S. to prioritize patient experience as a strategic goal, appoint a Chief Experience Officer and establish an Office of Patient Experience.
As a leader in the healthcare industry, Cleveland Clinic is committed to improving the patient experience and improve patient satisfaction globally. Educational programs developed at Cleveland Clinic are now available to healthcare organizations around the world through the Patient Experience Advisory Group.