Empathy + Innovation Summit

Annual Patient Experience: Empathy + Innovation Summit

Patient experience has emerged as a dynamic issue for healthcare CEOs, physicians, and industry leaders. No provider can afford to offer anything less than the best clinical, physical and emotional experience to patients and families. As patients become savvier, they judge healthcare providers not only on clinical outcomes, but also on their ability to be compassionate and deliver excellent, patient-centered care.

During the two and a half day Summit, panelists and presenters share their thoughts on a wide variety of topics related to the patient experience, including strategies to improve the patient experience, employee engagement, hospital architecture, the business of art and medicine and more.

Save the date now for the eighth annual Empathy + Innovation Summit, to be held in Cleveland from May 22-24, 2017. Make plans to attend this event with other leaders in healthcare. Visit empathyandinnovation.com for more information later this year.

Early bird registration is available now through the end of 2016!


2016 Patient Experience: Empathy + Innovation Summit Recap

The seventh annual Patient Experience: Empathy + Innovation Summit, May 15–18, had nearly 2,000 attendees from 45 states and 37 countries. We were honored to host a forum at the Cleveland Convention Center for attendees to network, collaborate and discuss ideas that transform care within this vital dimension of healthcare delivery.

The summit was presented in partnership with the following organizations, to ensure that attendees are exposed to the latest information from industry experts and leaders of the global patient experience movement:

  • American Medical Group Association (AMGA)
  • American Hospital Association (AHA)
  • Association for Patient Experience (AfPE)
  • Association of American Medical Colleges (AAMC)
  • Nate Center for Healthcare Leadership (NCHL)
  • The Arnold P. Gold Foundation
  • The Joint Commission
  •  Society of Hospital Medicine (SHM)

Click here to View Presentations and the Agenda from 2016