Custom Site Visit

The Patient Experience Advisory Group offers custom site visits at Cleveland Clinic. We will work with you to create a custom agenda to include a tour of our hospital main campus and meetings with our subject matter experts in the field of patient experience.

Your customized visit will give your team an opportunity to explore the best practices Cleveland Clinic has developed to improve the patient experience.

Your agenda for a customized site visit will include one day of meetings focused on your chosen topics of interest, which may include:

  • Building an Office of Patient Experience
  • Transforming and Sustaining a Service-Based Culture
  • Service Excellence – Tools & Tactics
  • Best Practices – Tactics to Improve Patient Experience
  • Managing and Measuring Patient Experience
  • Ombudsman and Complaint Management
  • Referring Physician Management
  • Leveraging Volunteers to Impact the Patient Experience
  • Overview of Healing Services
  • Overview of Ethics, Humanities & Spiritual Care at Cleveland Clinic
  • Overview of Center for Excellence in Healthcare Communication