Patient Experience Leadership Forum
Cleveland Clinic’s blueprint for building a superior patient experience, the Patient Experience Leaders Forum explains the strategy, tactics and best practices that helped the Cleveland Clinic become a globally recognized leader in patient experience. The multi-day forum covers the spectrum of patient experience at the Cleveland Clinic, from building and operationalizing a patient experience strategy to sustaining and sharing a patient-focused culture across a multifaceted healthcare organization with more than 44,000 caregivers in facilities around the world.
This 3-day intensive and collaborative forum employs a distinctively different approach to conveying our Patient Experience success. Participants can expect a variety of dynamic presentations delivered in an approach combining small group activities, facilitated exercises, workshops, guided tours, large group discussions, reference materials and leadership rounding. Group sizes of twenty-five or less foster an intimate learning atmosphere and allow us to offer several formal and informal networking events with peers and Cleveland Clinic Caregivers.
During the Patient Experience Leadership Forum, you will learn directly from Cleveland Clinic patient experience leadership. Attendees will learn how Cleveland Clinic set about developing a strategy for improving healthcare patient experience, how we implemented a patient-centric culture of service excellence and the tactics used to reach and sustain our goal of putting every patient first.
March 14 – 16, 2017
August 1 – 3, 2017
November 14 – 16, 2017